Shipping, Delivery and Returns

Last updated: October 3, 2026

Shipping and delivery

  • Where we ship: we currently ship to addresses in the United States.
  • Delivery time: orders usually arrive within 10 to 20 business days of purchase. This includes the time we need to process and dispatch your order.
  • Tracking: you'll receive an email with a tracking number once your order ships. Tracking information can take a few days to update after dispatch.
  • Separate packages: items in the same order may ship from different locations and arrive on different days. You'll get tracking for each package.
  • Shipping cost: any shipping charge is shown at checkout before you pay.

Delivery times are estimates and can be longer during holidays, severe weather or carrier delays. If your order hasn't arrived within 20 business days, email us at planetplanned@gmail.com and we'll look into it.

Address changes and cancellations

Please check your shipping address carefully at checkout. If you need to change your address or cancel an order, contact us as soon as possible. We can make changes only if the order hasn't been dispatched yet.

Returns

If you're not happy with your purchase, you can return it within 30 days of delivery. We pay for return shipping.

How to return an item

  1. Email planetplanned@gmail.com with your order number and the item you'd like to return.
  2. We'll reply with return instructions and a prepaid return label.
  3. Pack the item securely, attach the label and send it back.

Please don't send an item back without contacting us first, as we may not be able to match it to your order.

Condition of returned items

Items should be unused, in the same condition you received them, and in their original packaging with all parts and accessories included.

Refunds

Once we receive and check your return, we'll refund the purchase price to your original payment method. Refunds are usually issued within 5 to 10 business days of the item arriving back with us. Your bank or card provider may take a few more days to show it on your statement.

Damaged, defective or incorrect items

If your order arrives damaged, defective or different from what you ordered, email us with your order number and a photo of the problem. We'll send a replacement or give you a full refund, whichever you prefer.

Exchanges

The quickest way to exchange an item is to return it for a refund and place a new order for the item you want.

Questions

Email us at planetplanned@gmail.com and we'll be glad to help.